Are the beauty products cruelty-free?

 Yes, all the natural beauty products sold at Cynaglow is 100% cruelty-free.

Are your products safe for pregnant women and children?

Yes, ORGAID, Elixir Apothecary, and Luna Nectar are safe for pregnant women and nursing.  All the skincare are kid-friendly too.

What forms of payment do you accept?

We currently accept all major credit cards such as American Express, Visa, and Discover.  We now accept Paypal and PayPal Express. 

We do not accept personal checks, money orders or direct bank transfers.

Where is my order?

Once a package has been shipped, you will receive an email notification with your UPS tracking number.

Are the beauty products organic?

Are the beauty products organic?

Organic ingredients are marked with an asterisk in the ingredient listing of any given product.

How long before my order will ship?

All in-stock orders will be processed within 24 hours of placement Monday- Friday before 2pm PST. If you place an order after 2pm PST, your order will fulfilled the next following day. All orders placed on the weekend (Saturday/Sunday) will be processed on the following business day.

Do you provide samples?

The free sample is only pertaining to Beautycounter skincare products. One sample per customer. Excluding facial oil and bodycare.

Where do you ship?

Currently, we only ship in the United States.

Do you offer free shipping?

Yes, we do offer free shipping on orders over $75.

What is your shipping method?

We currently offer USPS.

Do you offer express and priority shipping?

Express 1-3 Day and UPS Next Day. Please note, these services sometimes requires a signature upon delivery.

Do you ship internationally?

Beautycounter only ships France and Canada.

What is your return shipping address?

Send the package to the following address (Please include your return address in the top left corner):

1249 Diamond Bar Blvd #629
Diamond Bar, CA 91765

Do you provide gift wrapping?

Unfortunately, we don't provide gift wrapping.